Shipping & Returns

At Wheat Ding Group Co., Limited, we are committed to providing our customers with not only exquisite jewelry pieces like Earrings, Necklaces, Bracelets, Anklets, Rings, Chokers, and Ear Cuffs but also a seamless and hassle - free shopping experience. This includes our comprehensive Shipping & Returns policy, designed to ensure your satisfaction from the moment you place an order to the final delivery and beyond.

Shipping

Shipping Methods

We offer a variety of shipping options to cater to your needs and preferences. For domestic orders, we partner with reliable courier services that provide standard and express shipping. Standard shipping typically takes 7 to 15 business days, while express shipping ensures your order reaches you within 7 business days. For international orders, we work with trusted international shipping carriers to deliver your jewelry safely and efficiently. The delivery time for international orders may vary depending on the destination country, usually ranging from 3 to 7 business days.

Shipping Costs

Shipping costs are calculated based on the weight of the package, the shipping destination, and the chosen shipping method. During the checkout process, you will be able to see the exact shipping cost for your order before finalizing your purchase. We also offer free standard shipping on orders over a certain amount, which is a great way to save on shipping expenses while enjoying our beautiful jewelry.

Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package in real - time on the courier's website. This allows you to stay informed about the estimated delivery date and have peace of mind knowing exactly where your jewelry is.

Packaging

We understand that the presentation of your jewelry is just as important as the products themselves. That's why we take great care in packaging each order. Your jewelry will be securely placed in a beautiful, custom - designed box, which not only protects the items during transit but also makes for a lovely gift presentation. The package is then sealed and labeled with the necessary shipping information.

Returns

Return Policy

We want you to be completely satisfied with your purchase from Wheat Ding Group Co., Limited. If for any reason you are not happy with your jewelry, you can return it within 7 days of receiving the order. The items must be in their original condition, unused, and with all the original tags and packaging intact. Please note that custom - made or personalized jewelry items are non - returnable, as they are unique to your specifications.

How to Initiate a Return

To initiate a return, simply log in to your account on our website and go to the "Orders" section. Find the order you wish to return and click on the "Return" button. Follow the on - screen instructions to provide the necessary details, such as the reason for the return and the items you want to send back. Once your return request is approved, we will send you a prepaid return shipping label via email.

Refund Process

After we receive your returned items and inspect them to ensure they meet our return criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. It may take 1 to 7 business days for the refund to appear in your account, depending on your bank or credit card company's processing time.

Exchanges

If you would like to exchange your jewelry for a different item, you can follow the same return process as mentioned above. Once we receive your returned item and process it, you can place a new order for the desired piece on our website. We will apply any applicable credit from your return to your new order, making the exchange process as smooth as possible.

At Wheat Ding Group Co., Limited, we are dedicated to providing you with a shopping experience that is as beautiful and enjoyable as our jewelry. If you have any questions or concerns about our Shipping & Returns policy, please do not hesitate to contact our friendly customer service team. We are here to assist you every step of the way.